In order to maintain a safe and secure shopping environment, it is important that you react appropriately when a customer takes merchandise. We recommend following the steps below in case you ever see this happen:
1) Ask the customer if they would like their receipt for their purchase. If not, offer to call security with them so they can go through the store with an employee.
2) Inform security of what you saw by giving them your location where you saw it, date and time of incident.
3) Stay near the customer until security arrives or has had time to investigate your report.”
Unique Keywords: When a Potential Shoplifter Takes Merchandise, React Appropriately, How to Handle the Situation If You See Someone Take an Item Without Buying It
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Now, I am writing this post to say you should do your best with these five ideas for keeping a shoplifter on the premises and not running away.
What You Should Do:
use security cameras or another form of surveillance;
call law enforcement while following them around the store;
have an employee follow them closely without being too obvious about it; they might end up leaving if they feel uncomfortable enough;
be polite when confronting them because that could help keep their hostility down which will make it less likely for violence to break out later. However, don’t be afraid to escalate things by calling in backup as well! In other words, you want to try and control
the situation as best you can;
and finally, ask them what they are looking for before gently confronting them. This will help you determine if it’s a shoplifting or not.
What You Shouldn’t Do:
let the customer leave while carrying merchandise without following their every move closely! The second that happens is when things get out of hand so don’t rely on cameras to do your work for you because you’ll regret it later;
try to grab the bag from the individual–you never know what might happen during this process; instead, focus more on observing them carefully in order to find evidence which will ultimately prove their guilt (or innocence). Case law dictates that an employee cannot detain a person
for shoplifting without probable cause.
call the police–this is a last resort and you should only do so if you have enough evidence in order to make an arrest;
ask for identification, but don’t offer it up on your own accord! If they refuse or are unable to produce ID yourself then you’ll be forced to leave them alone until you get more information about their identity;
What You Should Do:
follow closely behind them while observing what exactly they’re doing next (you never know) because this will help you figure out whether or not they were actually trying to steal something from the store; after all, people sometimes forget things when shopping elsewhere and might discover that they forgot something as soon